File delivery and your backup
Once your project is complete and final payment has been received, your files will be emailed to you via file-transfer link. The files sent will include your agreed project deliverables such as images, designs, logos, video, and any written content or reports.
Please save a copy for your own use and future projects. After file delivery, we can’t guarantee long-term storage or prevent files from becoming corrupted.
Please see below how your files are handles after file delivery:
Active access: 0-6 months
For the first six months after delivery, your project files stay easy to access in Dropbox for minor updates or immediate needs. If you need them for a future project with LW Creative during this time, there’s no archive retrieval fee.
Archived files: 6 months - 3 years
After six months, files are compressed and moved to external hard drives. We keep them for up to three years. A $95 + GST archive retrieval fee applies if you request a copy during this period.
Deletion after 3 years
After three years, files are permanently deleted and can’t be retrieved. We’ll do our best to notify you before then. If you’d like a copy, please request it before the three-year period ends. The archive retrieval fee applies.