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Ecommerce Help Centre

We've listed the most common questions people ask when starting a Rocketspark online store. Please view the help guides and video below. If you need assistance at any stage, visit the Rocketspark Help Centre or contact us.

How to add a manually add a new product?

There are two ways to add products to your store - CSV upload or manual upload. In most instances, once your store has been set up, most people prefer manual upload. The following guide will go into detail on how to manually add a product to your store. The video will show a quick overview.

How to show products on sale?

When a product becomes on sale, a coupon needs to be created in your Rocketspark dashboard for a fixed dollar amount or percentage discount. Once the coupon is set up, apply the coupon as a tag to your product to automatically show the discount. Click the link below for a step-by-step guide on how to set up a coupon for your sale.

How to process a new order?

As your website is linked with your GoSweetSpot account, it's a very straight forward process. 

  1. Approximately every 30 minutes we'll push any new paid orders from your Rocketspark shop to GoSweetSpot. From here you will be able to log in to your GoSweetSpot account and process the orders.  
  2. For orders paid by bank deposit, you'll need to mark the order as paid for it to be sent to GoSweetSpot. Please check your bank account to make sure the funds have been received before updating the Rocketspark order to PAID.
  3. Rocketspark will automatically check your GoSweetSpot account every hour to retrieve any updates to your orders to update your Shipped status. We can detect if your order has shipped and will automatically mark it as shipped in your Orders page in your Rocketspark Dashboard.
  4. There's nothing more for you to do in Rocketspark - just pack and send your order. 

How to bulk update stock levels and pricing?

You can adjust stock levels and pricing individually by editing each product. However, if you have a few products to update a faster approach is to use the CSV file export/import feature. When exporting your CSV file, it's good practice to keep a copy of the original download. Make changes to your CSV, and then import back with the save file name products.csv into the Import and Export page on your Ecommerce dashboard.

How to add a banner to your blog and link to the shop

Website visitors may not necessarily arrive at your website through your home page. If a web visitor has found your website through your blogs, it's worthwhile adding a visually engaging banner at the bottom of each blog. Each banner needs to be linked to another page on your website so that you can direct your web visitor where you want them to go. The following video explains how to add a banner in your blog that's links to your shop when clicked.

How to embed an Video into your product description using the iframe code

When you add a video in the description of a product, it’s a slightly different process than adding it to a page within your website. The following video will explain how to embed the Video’s iFrame code in to your product description. You may notice that the video is cropped to the right, however this is corrected to full screen once you are logged out of your dashboard.

Visit the Rocketspark Help Centre


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